Shipping and Return Policy

Orders are shipped through USPS Priority Mail or First Class Mail with Tracking numbers. Shipments placed before 2 pm Eastern Time are most often mailed the same day Monday-Saturday. However, this is not guaranteed, please allow 24-48 hours for packages to be shipped.

10/10/20 – FedEx 2-Day Pak has been added as a new shipping option. Please note, FedEx 2-Day Pak isn’t always guaranteed for 2-day delivery, but it is much more reliable compared to USPS, and their Tracking is generally much more accurate compared to USPS. As of this writing, FedEx 2-Day Pak is UNABLE to be delivered on Weekends or holidays. For example, if an order is submitted on a Friday before our 2pm Cutoff time, it will likely be delivered the following Tuesday (excluding holidays). This service is $8.99 but will be increased to $9.50 in early November 2020. At this time, we’re only offering the FedEx Padded Pak but may add additional box sizes later to accommodate larger orders. This means that at checkout, FedEx will show up as a shipping option for orders weighing between 0 and 4.16 lbs (0 – roughly 1.75 kilograms). For now, orders above this weight, we can only offer USPS Priority Mail.

FedEx 2-Day Pak is NOT available to deliver to a Post Office Box (P.O. Box), so at checkout if this shipping method is selected and a PO Box is entered, our site will throw an error. If this trail run of the FedEx Padded Pak works successfully we may begin offering FedEx SmartPost to accommodate customers who need shipping to a PO Box and slowly transition to using mostly FedEx for shipping. For now, we will continue offering USPS First Class and Priority Mail shipping methods as we have for over 4 and a half years.

11/12/16 – We’ve updated our shipping options to simplify checkout. There will only be 1 Priority Mail option which will automatically be the cheapest available depending on your Postal Zone. Flat Rate Padded Envelopes and Small Boxes will be used for all customers with orders below 1.5 lbs. Orders above this threshold will see shipping pricing between $7 and $13. Customers in USPS Zones 1-5 relative to our location, North Carolina,will be able to take advantage of weighted Priority boxes and enjoy the savings of a few dollars on shipping compared to Flat Rate shipping. For customers out West, it is cheaper to use Flat Rate boxes. Now the cheaper of the two is chosen for you instead of having two Priority options at different prices which can lead to confusion. No matter how your package is shipped (weighted or Flat Rate) the shipping speed for Priority Mail is identical and is 2-3 days in most circumstances and up to 9 days if any Postal Service delays occur.

If we make a mistake on your order we will do everything possible to correct it. If you are dissatisfied with any products please contact us. You may be asked to return a damaged item for a replacement. All return requests must be made within 14 days of order shipment. Rest assured any products returned opened or unsealed will never be resold. We are unable to offer refunds for opened items.

If you are concerned about your order please contact: info@canopybotanicals.com