Shipping and Return Policy

Orders are shipped through USPS Priority Mail or First Class Mail with Tracking numbers. Shipments placed before 2pm are most often mailed the same day Monday-Saturday. However, this is not guaranteed, please allow 24-48 hours for packages to be shipped.

11/12/16 – We’ve updated our shipping options to simplify checkout. There will only be 1 Priority Mail option which will automatically be the cheapest available depending on your Postal Zone. Flat Rate Padded Envelopes and Small Boxes will be used for all customers with orders below 1.5 lbs. Orders above this threshold will see shipping pricing between $7 and $13. Customers in USPS Zones 1-5 relative to our location, North Carolina,will be able to take advantage of weighted Priority boxes and enjoy the savings of a few dollars on shipping compared to Flat Rate shipping. For customers out West, it is cheaper to use Flat Rate boxes. Now the cheaper of the two is chosen for you instead of having two Priority options at different prices which can lead to confusion. No matter how your package is shipped (weighted or Flat Rate) the shipping speed for Priority Mail is identical and is 2-3 days in most circumstances and up to 9 days if any Postal Service delays occur.

ALL SALES ARE FINAL. If we make a mistake on your order we will do everything possible to correct it. If you are dissatisfied with any products please contact us. You may be asked to return a damaged item for a replacement. All return requests must be made within 14 days of order shipment. Rest assured any products returned opened or unsealed will never be resold. We are unable to offer refunds for opened items.

If you are concerned about your order please contact: info@canopybotanicals.com

Major USPS Delays, please allow 5-8 Days for Delivery. High Volume & Low Staff due to COVID 19, we’re unable to provide Samples with orders temporarily. Please Read RegardingPayment Methods.
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